Sword Ciboodlereleased the results of a research survey targeting US and UK companies with medium- to large-sized contact centers on their use of social media specifically for customer service. With nearly 400 responses from around the globe, and representation from more than 10 industry verticals, the research helped to reveal insights into how organizations are [...]

New users to the ‘Google+ Project‘, which is being launched publicly this week (July 31st 2011) should proceed with caution when sharing information using the new circles system and ensure that they understand who will receive their posts, says integrated PR, Search and Social Media Agency [http://www.punchcomms.com/social-media-agency.html ]Punch Communications. Users can import information from Twitter, [...]

StumbleUpon announced the launch of its new StumbleUpon Advertising system, the industry’s only personalized advertising recommendation engine. This system offers content creators, brands and agencies a cost-effective way to tap into StumbleUpon’s community of over 10 million users. By leveraging StumbleUpon’s discovery and recommendation technology, advertisers can introduce their online experiences to highly targeted audiences [...]