Sword Ciboodlereleased the results of a research survey targeting US and UK companies with medium- to large-sized contact centers on their use of social media specifically for customer service. With nearly 400 responses from around the globe, and representation from more than 10 industry verticals, the research helped to reveal insights into how organizations are [...]

comScore, Inc. (NASDAQ: SCOR), a leader in measuring the digital world, released its monthly comScore qSearch analysis of the U.S. search marketplace. Google Sites led the explicit core search market in February with 66.4 percent of search queries conducted. U.S. Explicit Core Search Google Sites led the U.S. explicit core search market in February with [...]

Consumers are turning to a range of sources for consumer electronics information, with Microsoft leading as the most visited computer and consumer electronics brand online in September 2011. Microsoft’s websites saw nearly 94 million unique U.S. visitors, according to Nielsen’s State of the Media: Consumer Usage Report. Among top brands in the category, consumers spent [...]